FAQ
Questions businesses ask before switching
Everything about IP calling, Cloud PBX, rates, licensing, and the IPCallBD portal. Can't find it? Ask us on WhatsApp.
The basics
What is IP Call?
IP Call (Internet Protocol Call) lets you make voice calls over the internet instead of traditional phone lines. Your voice travels as digital data packets, which brings call rates down and unlocks features like call recording, IVR, and call forwarding.
What is IPCallBD?
IPCallBD is a Bangladesh-based business communication solutions provider offering Cloud PBX, Bulk Voice Call, Voice SMS, Call Center Solutions, and SIP Trunking. We are a sub-brand of Flemsoft with 14+ years of industry experience.
How to make an IP Call?
To make an IP call with IPCallBD, choose a Cloud PBX package (starting at ৳500/month), get your free corporate IP number, and start calling. We handle all setup; no technical knowledge required.
Is IPCallBD legal and licensed?
Yes! IPCallBD works with BTRC-licensed IPTSP operators including Ranks ITT, Icon Infotech, Royal Green Online, and Sarkar Communication to provide fully legal IP phone services.
Do I need special hardware?
No special hardware is needed. You can use any IP phone, softphone application on your smartphone or computer, or a regular phone with an adapter.
What is Cloud PBX?
Cloud PBX (Private Branch Exchange) is a virtual phone system hosted in the cloud. It provides features like IVR, call routing, call recording, and multi-extension support without requiring expensive on-premise hardware. IPCallBD offers Cloud PBX packages starting at just ৳500/month.
Services
Can I use my IP number for multiple employees?
Yes! With Cloud PBX, all your employees can make and receive calls using the same official IP number, each with their own extension. They can work from anywhere in Bangladesh.
What is Bulk Voice Call?
Bulk Voice Call allows you to reach thousands of customers simultaneously with automated voice calls. It includes API integration for seamless automation and costs just ৳250/month.
What is Voice SMS?
Voice SMS lets you send promotional voice messages directly to customers' phones. The customer receives a call, and upon answering, hears your pre-recorded message. Price: 1 sec per call rate.
What is Caller Tune?
Caller Tune is a custom voice greeting that callers hear when they call your IP number. Our professional voice artists create custom recordings for ৳150 per voice.
Is call recording included?
Call recording is an optional add-on available at ৳99/month (Basic), ৳199/month (Pro), or ৳299/month (Enterprise). You can choose to add it when selecting your package.
Pricing & billing
What is the call rate?
The call rate is 40 Paisa + 15% VAT per minute with per-second pulse billing. There is no recharge expiry.
Are there any hidden charges?
No! Our pricing is completely transparent. You pay the monthly package fee + call charges at 40 Paisa + 15% VAT per minute. No hidden fees.
Are internal calls free?
Yes! IP to IP Number calls and Extension to Extension calls are completely free. Incoming calls are also free.
Does my recharge balance expire?
No! Your recharge balance never expires. Use it whenever you need, with no pressure and no waste.
What payment methods do you accept?
We accept all major payment methods through SSLCommerz including Visa, Mastercard, bKash, Nagad, Rocket, and many more.
Setup & support
Do I need technical knowledge?
No! IPCallBD handles all server setup, PBX configuration, and maintenance. You get a user-friendly management panel to handle everything.
What internet speed do I need?
A minimum of 1 Mbps internet connection is recommended. For multiple concurrent calls, allocate at least 100 Kbps per call.
Do you provide SIP configuration?
Yes! IPCallBD acts as a service facilitator, providing complete PBX setup, SIP configuration, and technical support for seamless IP phone service.
Can I manage my account myself?
Yes! Our all-in-one management panel lets you self-recharge, check balance, view call history, listen to recordings, and monitor agents.
Start calling on your own corporate number this week
Message us your team size and we'll recommend a plan, reserve a number, and set everything up, with no technical work on your side.
Prefer email? Send a quote request