Cloud call center solution for Bangladesh
Everything a small or mid-size call center needs, without buying a PBX or a server: one hotline number, agents on extensions, an IVR to route callers, recordings for quality, and a portal to monitor who is on a call. Scale from 5 agents to 20 and beyond.
- From ৳500/month
- Live within 24 hours
- BTRC-licensed numbers
In queue
2
On call
2
Available
2
- 101Rahim03:12On call
- 102Sumaiya01:05On call
- 103TanvirAvailable
- 104NusratWrap-up
- 105ArifAvailable
All calls recorded
Call Center Solution, in detail
A call center is a Cloud PBX used at full stretch: one hotline number, an IVR that sorts callers, enough channels that nobody hears a busy tone, agents on extensions, and a supervisor watching the board. IPCallBD gives you all of that hosted, so there is no PBX hardware to buy and no server to maintain.
For outbound work (reminders, confirmations, campaigns) add Bulk Voice Call. See our guide to call center solutions in Bangladesh for sizing advice.
- One hotline number for all agents
- IVR menu routes callers to the right team
- 2–10 concurrent call channels per plan
- Agent monitoring: see who is on a call and for how long
- Call recording for quality and training (add-on)
- Call history and reports per agent
- Agents work from office, home, or any branch
- Bulk voice and voice SMS for outbound campaigns
Call Center Solution for businesses like yours
- E-commerce support desks
- Order, delivery, and return queries on one number with recordings for disputes.
- Hospitals & diagnostic centres
- Appointment lines with IVR for reports, billing, and emergencies.
- Service businesses
- ISPs, real estate, and travel agencies handling high call volume in season.
Three steps, handled by us
No technical work on your side. We configure everything and stay on the support line.
- 1
Tell us your agent count
We size the plan: extensions for agents, channels for simultaneous calls.
- 2
We build the IVR and routing
Your greeting, menu options, and which extensions ring for each option.
- 3
Agents log in and take calls
On IP phones or the Zoiper app. Supervisors monitor from the portal.
Call Center Solution questions
See the full pricing or the complete FAQ.
How much does a call center setup cost in Bangladesh?
With IPCallBD a cloud call center starts at ৳500 per month (5 agents, 2 channels), ৳750 (10 agents, 5 channels), or ৳1,000 (20 agents, 10 channels). Call recording is ৳99–৳299 extra. There is no hardware to buy; a one-time setup fee of ৳0–৳1,000 applies depending on plan.
What is the difference between extensions and channels?
Extensions are the number of agents who can have a login. Channels are how many calls can be active at the same time. A 10-extension, 5-channel plan means 10 agents, with up to 5 on calls simultaneously.
Can agents work from home?
Yes. Agents only need an internet connection and the Zoiper app or an IP phone. Supervisors see the same portal regardless of where agents sit.
Do I need a BTRC license to run a call center?
You do not need your own telecom license to use a hosted call center. Your hotline number is issued by a BTRC-licensed IPTSP operator through IPCallBD.
Can I get a 16xxx short code instead of an IP number?
Short codes are allocated by BTRC and are a separate, more expensive process. Most small and mid-size call centers use a 096 IP number, which is free with Cloud PBX and works nationwide.
Learn more about Call Center Solution
Guide, 5 min read
How to Get a Hotline Number for Your Business in Bangladesh
Read articlePublished October 13, 2026Tutorial, 8 min read
How to Start a Small Call Center in Bangladesh (5 to 20 Agents)
Read articlePublished October 13, 2026Industry, 3 min read
Call Center Solutions in Bangladesh: Types, Costs, and How to Choose
Read articlePublished June 5, 2025Set up Call Center Solution this week
Message us your team size and we'll recommend a plan, reserve a number, and set everything up, with no technical work on your side.
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