Call Center Solutions in Bangladesh: Types, Costs, and How to Choose

This article explains the kinds of call center solutions sold in Bangladesh, what each one costs, and how to choose between them for a 5 to 50 agent team. If you already know you want a hosted setup, the cloud call center solution page has plans, prices, and the setup steps; this guide is for the comparison before that decision.

Types of Call Center Solutions

1. Cloud-Based Call Centers

Cloud-based solutions like IPCallBD’s call center solution eliminate the need for expensive on-premise hardware. Everything runs in the cloud, accessible from anywhere.

Advantages:

• No hardware investment
• Scale up or down instantly
• Work from anywhere
• Automatic updates and maintenance

2. On-Premise Solutions

Traditional on-premise systems require physical hardware installed at your office. While they offer full control, they come with higher costs and maintenance requirements.

3. Hybrid Solutions

A combination of cloud and on-premise components, offering flexibility for businesses with specific requirements.

Key Features to Look For

When choosing a call center solution in Bangladesh, look for these essential features:

• IVR (Interactive Voice Response): Automated call routing
• Call Recording: Quality assurance and training; see the call recording guide
• Call Queuing: Manage high call volumes
• Agent Monitoring: Real-time performance tracking
• Call Analytics: Data-driven insights
• CRM Integration: Connect with your customer database
• Multi-channel Support: Voice, SMS, and more

IPCallBD’s Call Center Solution

IPCallBD provides a comprehensive cloud-based call center solution that includes:

• Cloud PBX with IVR system
• Call recording (optional add-on)
• Call history and analytics
• Agent monitoring and management
• Extension-to-extension free calling
• Per-second billing at 35 Paisa + VAT

Pricing and sizing

The two numbers that size a call center are agents (extensions, people with a login) and channels (calls active at the same time). Ten agents rarely have ten calls running at once, so channels are usually half the agent count.

Outgoing calls are 35 Paisa + 15% VAT per minute, billed per second; incoming calls are free, which keeps an inbound desk’s call bill small. One-time setup is ৳1,000 on Basic, ৳500 on Pro, and free on Enterprise. Full details on the pricing page.

Setting Up Your Call Center

Step 1: Define Your Needs

Determine the number of agents, expected call volume, and required features. Our step-by-step guide to starting a small call center has a sizing method, a hiring section, and a first-month budget.

Step 2: Choose a Solution

Select a package that matches your requirements. IPCallBD’s Pro package is ideal for small to medium call centers.

Step 3: Get Technical Support

IPCallBD handles all setup and configuration. No technical expertise required on your end.

Step 4: Train Your Team

Set up extensions, configure IVR menus, and train your agents on the system. The IVR setup guide has Bangla greeting scripts; agents on laptops or phones use the Zoiper app.

Step 5: Go Live

Start handling calls with your professional call center setup.

Why Choose IPCallBD?

• 14+ years of experience
• Own server and data center
• No technical knowledge required
• Fully managed service
• Affordable pricing
• 24/7 support

Contact IPCallBD today to set up your call center solution.

Related Articles

• How to start a small call center in Bangladesh
• Hotline number for business in Bangladesh
• Call recording for business in Bangladesh